WE CARE For more than 20 years, Janet Davidi has been a manufacturer and wholesaler of fine jewelry
including diamond engagement rings and wedding bands
Policies
Satisfaction Guaranteed
SHIPPING POLICIES
We offer FREE SHIPPING on all orders in the USA. For orders to UK, Canada and EU, shipping will be $65.
We can only ship to the address specified by PayPal or credit card processor. If you need the item shipped to a different address, please update the address in your profile. We ship in-stock items within 1-3 business days. Made-to-order items may take up to 6 weeks to ship.
For domestic shipments, we always ship UPS or FedEx 2nd Day Air.
For international shipments, we ship UPS or FedEx standard unless the customer pays for an expedited option. We’re not responsible for VAT, duties or any other taxes the customer can incur upon delivery. Unfortunately, we cannot mark the customs tag as a “GIFT” or value the contents at less than the sale price.
We require a signature for all shipments and will provide tracking.
Returns and Exchange Policy:
Eligibility: Our 30-day, 100% refund policy applies to all in-stock items, provided that the item being returned is in its original condition and has not been customized, sized, modified, or damaged.
Return Shipping: For customers within the United States, we will cover the return shipping fee for all eligible in-stock items that meet the return criteria.
Non-Returnable Items: Unfortunately, we cannot accept returns or exchanges for made-to-order items or custom or personalized orders, except under the following conditions:
a. Mistake on Metal or Stone: If we made an error regarding the type of metal or stone that the piece was supposed to be made of, Customer can return the item to us and we will fix the issue no refund.
b. Mistake on Ring Size or Semi Mount: If we made a mistake regarding the ring size or the design of the semi mount, and it does not accommodate the customer’s stone, provided that the correct measurements or stone selection were communicated by the customer through a private note or drop-down options during the ordering process, we will provide customer with shipping label so customer can return the item to us and we will fix the issue or make the item again no refund.
c. Poor Quality: If the item exhibits poor quality in terms of the stone, metal, or workmanship, Customer needs to contact us we will review it provide customer with shipping label so customer can return the item to us and we will fix the issue or make the item again no refund.
d. Item Does Not Match Picture: If the received item does not match the picture that was listed on our website, Customer needs to contact us we will review it provide customer with shipping label so customer can return the item to us and we will fix the the issue or make the item again no refund.
Return Process: If your item meets the eligibility criteria for return or exchange, please contact our customer service team as soon as possible to initiate the process. They will provide you with further instructions and any necessary forms to complete the return or exchange.
We make every effort to avoid mistakes and ensure customer satisfaction by reconfirming orders before production. If you have any specific concerns or questions regarding the return or exchange of a made-to-order item, please reach out to our customer service team, and they will assist you accordingly.
We value your satisfaction and strive to provide the best possible customer experience. If you have any further inquiries or need additional assistance, please feel free to let us know.